Account Verification and Security
When you join eubet, your account begins unverified. We ask for your legal name, date of birth, and identity document number (KTP or passport) to comply with local regulations. This verification step protects both you and us — it prevents account takeover, fraud, and ensures your withdrawals reach the right person.
Verification takes a few minutes. Upload a clear photo of your ID via the app, and we confirm your identity within one business day. Until then, you can explore our sports markets and slots, but withdrawals remain blocked. Once verified, you can withdraw to any of our supported payment methods.
Your password is your first line of defense. We encrypt it one-way — we never see your actual password, only a mathematical fingerprint. When you log in, we check your input against that fingerprint. If you forget your password, we verify your email address and let you reset it immediately. Two-factor authentication (2FA) adds a second layer: after you enter your password, we send a code to your registered email or phone. You enter that code to complete login. Enabling 2FA is optional but recommended, especially if you're logging in from public WiFi or shared phones.
Log out of sessions you no longer use. Open Settings → Active Sessions to see all phones and browsers currently connected to your account. If you spot an unfamiliar device, sign it out instantly. This prevents unauthorized access even if someone else knows your password.
- KYC Verification
- Identity confirmation required before first withdrawal. Takes one business day after you submit your ID photo.
- Password Reset
- Forgotten passwords reset via email. Check your inbox and spam folder; links expire in subject to verification.
- Two-Factor Auth
- Optional second code sent to your email during login. Adds security for high-value withdrawals and sensitive changes.
Deposits and Payment Methods
eubet accepts nine payment channels across Indonesia. Open Settings → Payment Methods to view your saved options and add new ones. Each method connects to your account — DANA, e-wallet, mobile banking, and local payment link via your phone number or registered email. Direct bank deposits use online payment Virtual Account, e-wallet, mobile banking, or local payment account numbers. online payment connects to your linked phone account. e-wallet works as a one-time scan.
Your first deposit confirms ownership of each payment method. Deposit our welcome offer from your mobile banking account, and we verify local payment is yours. Next time you deposit from online payment, it's instant — no second verification needed. If you deposit from a new method, we verify that one too. This protects your account from unauthorized use.
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Choose or add a payment method
Open Settings → Payment Methods, select e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or your bank.
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Enter your deposit amount
Input the sum you wish to add to your eubet balance. Minimum deposit is our welcome offer.
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Confirm the payment in your bank or app
Your phone opens your payment app (local payment, online payment, e-wallet, etc.). Complete the transaction there; we wait for confirmation.
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Balance updates instantly
Once your payment app confirms the transfer, your eubet account balance reflects the deposit within seconds.
Withdrawals and Review Windows
Withdrawals happen to the same payment method you used for your most recent deposit. To withdraw to a different method, go to Settings → Payment Methods, select the method, and mark it as your withdrawal target. We verify it during your first withdrawal from that method — just like deposits.
When you request a withdrawal, we review it for compliance. Most withdrawals clear within 24 hours. Larger amounts or unusual patterns may take 2–3 business days while we confirm they're legitimate and that you've completed all KYC steps. We never hold your money indefinitely — we process every verified withdrawal.
On eubet, we review every withdrawal to protect you from fraud and unauthorized transfers. That clarity is the trade-off for speed — you wait a day or two, but your money always reaches you safely.
Notifications and Alert Preferences
eubet sends notifications for odds changes on your favourite matches, bet confirmations, withdrawal status, and login alerts. Control these in Settings → Notifications. You can turn off any category individually — say, disable odds alerts but keep withdrawal notifications. All notifications are opt-in; we never send unsolicited messages to promote new games or bonuses.
Login alerts notify you whenever your account is accessed from a new device. If you see a login alert you didn't authorize, change your password immediately and enable two-factor authentication. Withdrawal notifications confirm when we've processed your request and when the money reaches your payment method.
Managing Your Account in Jakarta, Surabaya, and Bandung
eubet serves users across Indonesia, including major cities like Jakarta, Surabaya, and Bandung. Your account settings are the same whether you're in the capital or elsewhere — our platform and your payment options (e-wallet, mobile banking, local payment, online payment, e-wallet, and major banks) work nationwide. Time zone doesn't affect withdrawals; we process requests 24/7, and your bank confirms receipt according to its own schedule.
During major events like Liga 1 matches or Piala AFF tournaments, our servers see higher traffic. Your account settings and withdrawal flow remain unaffected — eubet is built to handle peak load. If you notice slow page loads during high-traffic moments, refresh and try again in 30 seconds.
Data Privacy and Account Closure
Your personal data — name, phone, ID number, payment details — is encrypted and stored securely. We do not sell or share your information with advertisers. We use it only to verify your identity, process deposits and withdrawals, and comply with local law. Your account activity (bets, balances, withdrawal history) is visible only to you and our support team when you contact us.
If you wish to close your account, go to Settings → Account → Close Account. We ask you to withdraw any remaining balance first. Once closed, your account is archived — we keep records for regulatory compliance, but you cannot log in. Reopening a closed account requires new KYC verification.