eubet Platform Account Terms
When you register on eubet, we verify your identity through KYC, process your deposit via DANA, e-wallet, or your bank, and encrypt all your account data. This page outlines the terms under which we operate and what you can expect from your account on our platform.
eubet operates under a set of commitments: we settle bets within seconds, we do not hold withdrawal requests without reason, and we respond to account issues within a defined timeframe. Our platform is available where local law permits. By joining eubet, you agree to these terms and to our responsibility to protect your data and process your transactions fairly.
Account Registration and Identity Verification
To open an account on eubet, you provide your email or phone number, create a password, and confirm your details. We do not charge a registration fee. Before you can deposit, we require KYC verification: you submit your legal name, date of birth, and a photo of your national ID, passport, or driver's license. Our verification team reviews your documents within one business day. Once approved, your account is fully active on both our mobile app and web browser.
We keep your ID photo encrypted and never share it with third parties. Your password is hashed one-way—we do not store the plain text. You can reset your password anytime through Account → Security. We encourage two-factor authentication: after you log in, we send a one-time code to your email for high-value transactions.
Deposits, Withdrawals, and Payment Methods
eubet accepts nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct transfers via mobile banking Virtual Account, local payment, online payment, or e-wallet. When you deposit, you select your method, confirm the amount in your app or bank, and your balance updates within seconds. All deposit confirmations are encrypted; we never see your PIN or full account details.
To withdraw, tap Wallet → Withdraw, enter your amount, and submit. We review all withdrawals for compliance—typically within 24 hours. Larger requests or unusual patterns may require 2–3 business days. We always explain any delay. Withdrawals process 24/7, even during Idul Fitri, Idul Adha, Imlek, and other local holidays. Your funds are credited to your chosen payment method, and we send a push notification confirming each stage.
- Minimum deposits
- We set a minimum deposit of our welcome offer across all payment methods to reduce transaction fees and keep processing swift.
- Withdrawal review
- We review withdrawals to prevent fraud and comply with regulations. We do not hold funds without explanation or indefinitely delay requests.
- Payment disputes
- If a deposit fails or a withdrawal does not arrive within the promised timeframe, contact our support team immediately with your transaction ID.
Betting, Settlement, and Account Balance
On eubet, you place bets on Liga 1 matches, live-dealer tables, slot games, and esports tournaments. Each bet is recorded in real time. When the event concludes, we settle your bet within seconds—your account balance updates automatically with the result. We do not delay settlement or hold funds pending manual review. Your transaction history is available anytime in Account → History, showing every bet, deposit, and withdrawal.
Your account balance reflects the sum of all deposits minus withdrawals plus or minus settled bets. The balance is accurate and updated in real time. If you notice a discrepancy, contact our support team with the date and transaction ID, and we will investigate.
Account Security and Data Protection
We use HTTPS encryption for all communication between your phone and our servers. Your password is encrypted one-way; we never see it in plain text. Your session times out after subject to verification of inactivity to protect shared or lost devices. You can enable two-factor authentication for extra security. We store all payment data encrypted and never retain full card or account numbers—only hashed references.
We collect minimal personal data: your name, date of birth, payment method, and device information (phone model, OS version). We do not sell this data to advertisers or third parties. You can request a copy of your data or close your account anytime through Account → Close Account. Closed accounts are archived but retain records for regulatory compliance.
Service Jurisdiction and Dispute Resolution
eubet operates where local law permits. If you are in Jakarta, Surabaya, Bandung, Medan, or other supported regions, the service is available to you. We do not operate where gambling is prohibited by law. If you have a dispute—a failed deposit, a lost bet, a delayed withdrawal—contact our support team first. We respond to account-related inquiries within 24 hours. If the issue is not resolved, we offer a dispute process: submit your case in writing with transaction details, and we review it within five business days.
All disputes are resolved under the laws of the jurisdictions where eubet operates. We do not make guarantees about bet outcomes, odds accuracy, or game fairness beyond our commitment to settle all bets according to the official result. Bets are final once placed and the event starts.
Summary of Your Rights on eubet
You have the right to a secure, encrypted account. You have the right to know how your data is used and stored. You have the right to withdraw your funds without unreasonable delay. You have the right to accurate settlement of your bets. You have the right to contact our support team for help with your account. You have the right to close your account anytime.
In return, we ask that you provide accurate information during registration, comply with these terms, and do not use eubet to conduct illegal activity or circumvent the jurisdiction restrictions. These terms are not exhaustive; our full Terms of Service, Privacy Policy, and Gaming Rules are available on our website and in your account settings.
If you have questions about these terms, your account, or how eubet handles your data, our support team is available through the in-app chat or our website.